1. The business agreement under which a business distributes the goods or
services of a parent company is called a
a. Partnership b. Corporation c. Franchise d. Sole
Proprietorship
2. Which of the following message closings is the most appropriate
to use for a businessperson who is sending formal e-mail correspondence?
a. THX b. Regards c. Greetings d. Affectionately
3. What is one reason why an employee might write a business
letter?
a. To apply for personal credit b. To accept a social invitation c. To communicate with friends
d. To sell goods and services
4. An employee who is able to work efficiently and effectively
with little or no supervision is displaying
a. empathy b. initiative c. loyalty d. apathy
5. What information should employees avoid sharing with their
coworkers?
a. Operating hours b. Promotional
ideas c. Inventory policy d. Current salary
6. Which of the following is a communication technique that
supports and encourages a speaker?
a. Taking notes b. Active
listening c. Speed reading d. Making comments
7. What is an effective technique for employees to use to extract
relevant information from written materials?
a. Develop a rough outline b. Ask frequent questions c. Take notes while reading d. Skim through chapter titles
8. If a hotel has 500 rooms and expects to sell 316, it is
forecasting an occupancy rate of
a. 31% b. 43% c. 60%
d. 63%
9. When US farmers send corn and wheat to other countries, these
items are considered:
a. imports
b. productivity c. exports d. services
10. What is the purpose of developing and using
graphics in business reports?
a. To entertain the audience
b. To
communicate information
c. To fill up the page layout
d. To highlight reference material
11. If the
demand is so great that consumers will buy regardless of price, a(n)_________
market exists.
a. Seasonal b.. Buyer's
c. Seller's d.
Equilibrium
12. Susie is not happy
with her job because her coworkers are always telling her she doesn't do her
share of the work. Susie's feelings are the result of:
a. negative feedback b. consideration
c. lack of skill d. cooperation.
13. Social responsibility
is the duty of business to
a. provide social activities for employees. b.
contribute to the well-being of society.
c. contribute to product development. d. provide
educational loans to employees.
14. When Matthew
receives a check four times a year for income he has earned on his stock
investments, he is receiving _________.
a. credit. b. dividends. c. deposits.
d. cash.
15. When a producer
changes the shape of a product, this creates a _________ utility.
a. time b. distribution c. possession
d. form
16. Many business policies
are designed to attract customers by making the purchasing experience more
convenient for them. These are know as __________ policies.
a. flexible b. employee c. product d. service
17. Which
is an example of an economic service?
a. Watch b. Haircut c. Pen
d. Hat
18. A legal issue
associated with the use of information might involve the violation of
__________ laws.
a. patent
b. copyright
c. trademark
d. contract
19. What type of
action may cause an employer to dismiss an employee?
a. Forgetting to reorder supplies
b. Asking for additional training
c. Requesting a promotion
d. Misusing company benefits
20. An
example of an economic resource is
a. equipment. b. tools. c. buildings.
d. wood.
21. What kind of
customer would make the following statement: “I know this product is available
in other sizes. I don’t care what the brochure says.”
a. Suspicious b. Domineering/Superior c. Slow/Methodical
d. Dishonest
22. In an employment
evaluation, new employees have to identify their self-concept. What are some
examples other could use for identifying self-concept?
a. Visualizations b. Affirmations c. Abilities
d. Physical traits
23. Which of the
following is a way the productivity of an individual worker can be measured:
a. By dividing the dollar totals of the
sales by the costs of making all of those sales b. By dividing the total number of products
produced by the number of production steps
c. By dividing the number of customers
served by the number of hours an employee worked
d. By dividing the dollar totals of sales by the
number of salespeople who made the sales
24. Which of the
following is classified as an operating expense:
a. Costs of utilities b. Costs of preparing items for sale
c. Costs of goods sold d. Cost of raw materials
25. A
basic economic principle behind our private enterprise system is
a. the freedom to compete.
b. government regulation
c. gross profit. d. the satisfaction of customers.
26. When organizing
information to present in a business report, it is effective to
a. develop an outline. b. interpret the data.
c. remain objective. d. determine the purpose.
27. What
part of human resources management includes locating and hiring employees to
perform the jobs that are necessary in order for a business to operate?
a. Planning
b. Staffing
c. Directing
d. Organizing
28. Government owns
the basic means of production but there is some private ownership of businesses
under
a. entrepreneurship. b. communism. c. capitalism. d. socialism.
29. Which
of the following is a businesslike way for employees to handle a situation in
which they must obtain information requested by customers and call the
customers back:
a. Tell the customer exactly when they will be
called
c. Explain how much effort will be required to get
the requested information
b. Ask the customers when it would be convenient
to call them
d. Ask the customers to call back if they don’t
receive a call within 24 hours
30. An
employer who thinks that all young people are lazy and poorly trained is an
example of
a. discrimination.
b. prejudice. c. hostility. d. harassment.
31. When
reviewing your life experiences to help access your strengths and weaknesses,
look for behavioral
a. choices.
b. patterns.
c. talents.
d. mistakes.
32. The ability to
demonstrate interest and enthusiasm often leads to greater
a. personal integrity. b. individual
recognition.
c. personal achievement. d. emotional
instability.
33. A responsible
employee who realizes that s/he has given a fellow employee the wrong answer to
a work question would handle the situation by
a. refusing to answer questions in the future.
b. letting the other employee figure it out.
c. pretending that s/he gave the right answer.
d. apologizing and giving the right answer.
34. Which of the
following responses to a difficult situation would damage your professional
image:
a. Controlling your facial expression b. Listening without
interrupting
c. Showing empathy towards others d. Using inappropriate
language
35. Changes
in the values, tastes, and habits of Americans is a definition of _______
change.
a. economic b. social c. governmental d. technological
36. The owner of a company would like to raise
money for expansion by selling stock in the business. In order to do this, s/he
would need to
a. form a corporation b. offer a franchise c. form a partnership
d. have
unlimited liability
37. For an employee to
follow directions that s/he is being given about how to do a new job properly,
the employee must
a. avoid asking any
questions. b. evaluate
what is being said.
c. prepare to give feedback. d. focus on
the message’s content.
38. Communication is
best defined as
a. the exchange of ideas and
information. b. the transfer
of feelings.
c. signals and gestures. d. printed material.
39.What type of communication style is usually
appropriate for evaluation or counseling interviews with employees?
a. Routine b. Casual c. Formal d. Technical
40. All calls coming into a business should
end as pleasantly as possible in order to
a. make the best use of your time.
b. leave a good last impression with the callers.
c. help you to get a good review.
d. provide callers with accurate information.
41. Why is it often important to take notes during
meetings or presentations?
a. Writing keeps the mind focused.
b. Speaker is difficult to understand.
c. Audience needs something to do.
d. Information will be needed later.
42. Which of the following is an example of a
textual graphic that often is used in a business report:
a. Pictograph b. Flowchart c. Map
d. Pie chart
43. What is one reason why an employee might
write a business letter?
a. To apply for personal credit
b. To accept a social invitation
c. To communicate with friends d. To sell goods and services
44. Communication between two employees with
the same level of authority in the business is __________ communication.
a. Vertical b. Horizontal c. External d. Departmental
45. A supervisor e-mails his/her staff members
to inform them about a meeting they must attend next Tuesday. This is an
example of
a. external networking. b. downward communication
c. invasive messaging. d. lateral interaction.
46. The primary reason customers give for not
returning to a business is a lack of
a. customer-service personnel.
b. available parking.
c. advertised merchandise. d. courtesy from salespeople.
47. Emphasizing customer service can help a
business to be
a. competitive.
b. innovative. c.
objective.
d. possessive.
48. Why is it important for employees to
effectively communicate information about the business to customers?
a. To build morale b. To display integrity
c. To provide service d. To promote teamwork
49. In order to handle customer inquiries
about the location of goods throughout the business, the salesperson should
know the location of all
a. offices. b. colors. c. departments.
d. sizes.
50. A rule or guideline that tells a firm’s
managers, employees, and customers what is expected of them is known as a
a. human resources b. cultural trend. c. sales. d. business policy.
51. Which of the following is often the best way
for an employee to handle the slow/methodical type of difficult customer:
a. Be brief. b. Ask their advice c. Summarize benefits d. Let the customer do the talking
52. Which of the following are the three major
areas of customer complaints:
a. Labeling, faulty design, and
mispricing b. Improper
decisions, oversight, and service
c. Product, personnel and the business d. Poor service, inaccurate forms, and
rudeness
53. One way a company can reinforce its image is
by
a. identifying economic resources.
b. developing a financial plan. c. conducting a competitive
analysis d. training
its employees
54. Desires that can be satisfied without spending
money are known as
a. consumer goods b. tangible objects c. non-economic wants d. economic wants
55. One of the factors that limits the
production of capital goods is the
a. availability of labor b. method of transportation.
c. season of the year. d. type of research.
56. Which of the following situations
represents a non-economic activity:
a. Working at a restaurant
b. Buying gasoline for a lawn mower
c. Trading in a car d. Thinking of things to do
57. Making Christmas fruitcakes available in advance
of the holiday season creates ______ utility.
a. time b. place c. form
d. possession
58. A DECA chapter purchased seven-dozen
donuts to sell at school on Tuesday. Six-dozen donuts were sold. What do the
six-dozen donuts represent?
a. Surplus b. Supply c. Demand
d. Capital
59. A manufacturer is a type of business that
a. sells raw goods for their producers.
b. turns raw goods into useful products.
c. does not make use of raw goods.
d. keeps raw goods in their original forms.
60. A group of individuals wants to open a
museum that will display items from early settlers of the area. The group will
charge just enough admission to pay the expenses of operating the museum. Will
the museum be a business?
a. No, the museum will not be considered a
business.
b. No, the museum will be a charitable
institution.
c. Yes, the museum will be a not-for-profit
business.
d. Yes, the museum will be a for-profit business.
61. Which of the following is a characteristic
of private enterprise that enables consumers to buy quality products at fair
prices:
a. Profit motive b. Unlimited resources c. Inflation d. Competition
62. Monies received by businesses from the
sale of goods and services are called
a. interest b. dividends c. income. d. profits.
63. Which of the following is an uninsurable
risk:
a. Damage to business facilities
b. Public liability
c. Changes in customer buying habits d. Personal injury
64. When manufacturers give back part of the
purchase price of an item to the customer, the manufacturers are engaged
in
a. offering rebates. b. non-price competition c. clearance sales. d. price fixing.
65. Which of the following is a positive
effect of government regulation:
a. Increased inflation b. Price controls c. Unfair competition d. Legal protection.
66. Nick plays on the school’s basketball team and
enjoys being with his teammates. However, Nick is the shortest person on the
team and feels insecure playing in front of the school fans. What can Nick do to
develop more self-esteem?
a. Practice new techniques b. Write affirmations c. Exercise regularly d. Read sports magazines
67. Seeing the bright side of things is an
example of
a. industriousness. b. organizational skills c. positive attitude d. loyalty
68. What is one factor that contributes to people's
interest in and enthusiasm for different things?
a. Personality b. Credibility c. Sincerity d. Integrity
69. Employees who demonstrate initiative
consistently can expect coworkers and supervisors to give them more
a. feedback b. assistance. c. criticism.
d. respect.
70. Which of the
following is a situation where acting responsibly is mandated by law:
a. You must decide whether or not to cheat on your chemistry test.
b. You must decide whether or not to drink with friends at a party.
c. You must decide whether or not to turn in the money you found on the
ground.
d. You must decide whether or not to lie to your parents about breaking curfew
